As part of our medical billing services, we at AlterMed RCM are dedicated to safeguarding our clients’ privacy and confidentiality as well as the health information we handle. We take every precaution to guarantee adherence to privacy laws and safeguard the information entrusted to us as an accountable entity in the healthcare sector.

This Privacy Policy describes our commitment to upholding accountability and transparency as well as how we gather, use, and safeguard sensitive data.

We recommend you to read this policy carefully to understand our policies before you use our Sites or disclose any personal information. When you explore our site, you agree to this privacy policy.

Automated Data Collection Methods

As you interact with our website, we employ automated technologies to gather certain personal information. These methods allow us to better understand user behavior, improve website functionality, and enhance your overall experience.

Web Logging

We automatically collect and store specific details in log files, including:

• IP addresses
• Browser types
• Operating systems
• Date and time of access
• Clickstream data

This information helps us analyze trends, manage the website, and track user activity.

Cookies

Cookies are small text files placed on your device’s hard drive to personalize your experience and improve website functionality. You can control cookies by adjusting your browser settings to refuse or accept them. Please note, however, that disabling cookies may limit access to certain features of our website. By default, our system will use cookies unless configured otherwise in your browser settings.

Web Beacons

Certain pages on our website may include small electronic files called web beacons. These tools allow us to:

• Count visitors to specific pages.
• Collect data for website analytics.
• Monitor the effectiveness of our online content.

These automated methods are essential for providing a seamless and optimized browsing experience while maintaining a high standard of service.

Use of PII

We collect PII that you voluntarily provide to us, including but not limited to:

Name and Role: Name, login credentials, company information

Contact Information: Email, address, phone number, device ID, IP address

We use PII for the following purposes:

• To communicate with you about for Informational updates.
• To authenticate and identify users on the Site
• To evaluate and improve the performance of our Sites and services
• To comply with applicable Laws

Note : “SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.”

SMS Messaging Service

If you opt-in to receive SMS communications from AlterMed RCM, the following terms apply:

1.1 How to Opt-In/Out

Opt-In: You may opt-in to SMS messaging by providing your mobile number during account registration on the “Contact” page or Opt In form while opening the website, And Voice Call or through sending an SMS message of START to your AlterMed RCM point of contact.

Opt-in offline/ Phone Call

AlterMed RCM will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based Updates, or “Do you agree to receive conversational text messages from AlterMed RCM ?”. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe at any time.” They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes. They will be given our Privacy Policy and Terms and Conditions for review.

Opt-Out

To stop receiving SMS messages, reply “STOP” to any SMS from us. A clear statement that no further messages will be sent after opting out. You may also contact info@altermedrcm.com or text HELP to AlterMed RCM contact for assistance.

HELP

You can contact info@altermedrcm.com or text HELP to AlterMed RCM for assistance. You may call on our Number +1 856-387-9220.

Note : “SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.”

1.2 Types of Messages

You may receive transactional messages, including:

• Updates regarding your claims.
• Information about claims updates.
• Customer support responses.

1.3 Frequency of Messages

The number of messages you receive will vary based on your interactions with our services. For example:

• Transactional messages will be sent as needed.
• Information messages will be sent as needed.

1.4 Fees

AlterMed RCM does not charge any fees for sending or receiving SMS messages. However, data and message rates may apply per your mobile carrier’s terms.

1.5 Privacy Policy

By opting into SMS communications, you agree to our Privacy Policy and Term and Condition page

Your Choices

We are committed to offering you control over how your personal information is collected and used.

Retention of Personal Information

We retain your personal information only for as long as it is necessary for legitimate business purposes.

Managing Your Information

If you wish to update, correct, or request the deletion of your personal information, you can contact us at info@altermedrcm.com. We will make every effort to address your request promptly.

Please note, however:

• Certain information may need to be retained for recordkeeping and compliance purposes.
• There may be residual data that cannot be fully removed or altered.

Your privacy is important to us, and we aim to handle your personal information with transparency and care.

User Rights: Inform customers of their rights regarding their personal information, such as the right to access, update, or delete their data.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from anyone under 13. If we discover that we have unintentionally collected such information, we will promptly delete it.

If you believe we may have information from a child under 13, please contact us at:

info@altermedrcm.com

Security Safeguards

We implement robust security measures to protect your personal information from loss, theft, and unauthorized access. This includes:

• Encryption technologies.
• Restricted access to sensitive data.
• Regular audits and monitoring to detect vulnerabilities.

Your data is handled with the utmost care and respect.

Links to External Websites

Our website may contain links to external websites for your convenience. Please note that we are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any linked site before submitting personal information.

HIPAA Compliance

We adhere to the strict guidelines set by the Health Insurance Portability and Accountability Act (HIPAA) to protect Personal Health Information (PHI).

Use of PHI

PHI may be used for purposes such as:

• Treatment, payment, and healthcare operations.
• Obtaining payment for our services in conjunction with medical treatment.

Disclosure of PHI

PHI disclosures are made only to covered entities, such as healthcare clearinghouses, as permitted under HIPAA regulations. We are committed to ensuring the confidentiality and integrity of PHI at all times.

Policy Updates

At AlterMed RCM , we reserve the right to modify or update this Privacy Policy as needed. However, we will notify you of any significant changes before they take effect.

Contact Us

If you have any questions or concerns about this Privacy Policy or your interactions with our services, please reach out to us at:

Email: info@altermedrcm.com

We value your trust and are dedicated to maintaining the highest standards of privacy and data protection.